Refunds/Cancellations Policy

All products remain the property of Mformillet Foods Pvt. Ltd. until full payment is made. The price applicable is the one set on the date you place your order. Shipping costs and payment fees are displayed before confirming the purchase.

If you are under 18 years old, you must have parental permission to buy from https://www.troogood.com.

Card information is transmitted securely through a third-party payment gateway. Mformillet Foods Private Limited shall have no role in any disputes related to payments or refunds. Users are expected to contact the third-party payment gateway and/or their bank for any issues related to payments for products purchased through the website. The collection and use of payment-related information are governed by the policies of the respective payment gateway provider.


CANCELLATIONS

As the products sold on this website contain food items, they cannot be returned once shipped. We allow cancellations only for unprocessed orders.


REFUNDS

Upon cancellation of an order, the refund will be issued within 2 business days. Customers will be notified via email once the refund is processed. If you fail to receive the refund notification, please contact our Customer Support.

Once the refund is processed, the order amount will be returned to the original payment source within 5–7 working days. For orders amounting to above ₹10,000.00, you may be contacted by our support team for further assistance, if required.

If you fail to receive the refund amount within the notified time, please contact our Customer Support.

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